If you are concerned that playing games might be a hindrance to your life rather than a form of entertainment, we want to help and direct you to the support services that can help.
First, please review the following questions:


  1. Has playing caused you to neglect your own welfare or that of your family?

  2. Have you ever sold anything or borrowed money to finance your playing?

  3. Have you ever played longer than you had planned?

  4. Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to visit Gamblers Anonymous.

You can also take a simple test in its entirety at one of the following websites:
If, at any time you become concerned about your gambling behaviour, you can request a six month or above self-exclusion period. You can exclude up to a period of 5 years. When you self- exclude the following events occur :

  • Your account is flagged as self-excluded;.
  • You will be unable to participate in any gambling activity;
  • You will be removed from the Company’s marketing database within 48 hours;
  • All unsettled bets will be void and credited to your account;
  • All remaining funds within your account will be returned to you.


We will remove you from our marketing databases but we also suggest that you remove BFlush from your notifications as well as blocking/unfollowing BFlush social media accounts.

If you are considering self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from all online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit

During a self-exclusion period, the suspended access will be enforced and irrevocable.

Your self-exclusion will apply to your BFlush Account, and to any product that requires your BFlush ID to play and includes both real money and play money activity.

If you wish to reactivate your account after the self-exclusion period has ended, (whether such period of self-exclusion has been applied thorough GAMSTOP or us) you must call the Member Support Team on 01565 656667 to request reactivation of such account and there will be a one day cooling-off period before we are able to provide you access to your account.