Players faq’s

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Is playing poker online safe?

Yes. Playing with the BFlush community you are guaranteed to play with like minded people in a safe and secure environment. Whilst BFlush is properly licenced and regulated by the Gambling Commission of Great Britain, we are proud to stay true to our beliefs that poker is first and foremost all about the game, meaning we always put the safety and enjoyment of our community first!

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Is online Poker popular?

Yes, poker is one of the fastest growing sports in the UK. Its growing appeal is due to a number of reasons from the possibility of winning money, socialising with friends to it being a simple game for people to pick up!

BFlush is an online poker site that puts the community first and has a range of games available, whether you want a relaxed social game with your friends or a more serious national tournament. BFlush makes online poker inclusive!

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What is rake?

The easiest way to understand rake is thinking of it like a tax. Rake is only paid when you buy into a tournament or win a pot and is collected by the house. Normally the rake is only a small percentage of the buy in or pot meaning that with BFlush, the rest goes straight to the players.

BFlush believes that playing poker should be straight forwards, which is why we are open about our rate of rake. Unfortunately, not all online poker companies share our belief that when playing poker the community should come first!

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What are the different types of poker?

There are a number of different versions of poker, the most common being Texas Hold’em, currently this is the main game available at BFlush. Below are some of the most popular variations of poker:

  • Texas Hold’em
  • Omaha High
  • Omaha Hi/Lo
  • 7 card stud
  • 5 card draw
  • Razz
  • Badugi

The Bflush team are working hard to expand the poker games available to our community, with new variations coming soon.

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Can I play BFlush poker using my own device?

Certainly, whether you are using a laptop, tablet or smartphone you can play with other members of the BFlush community almost anywhere on any device.

Community Leaders FAQ’s

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What are community leaders?

BFlush community leaders are players who also host and create exclusive events for BFlush members. A community leader is able to create a variety of different poker events with different prize pools tailored to those within their community.

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Can anyone become a community leader?

Absolutely! If you know even a handful of keen poker players who are looking for an innovative way to play poker with friends online, then that is all you need to become a community leader with BFlush.

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How do I grow my community?

Spreading the word is the name of the game when expanding your BFlush community, however at BFlush we understand that it may be difficult to do this on your own accord. This is why BFlush are happy to support all of our community's growth by supplying community leaders with marketing tools that can allow them to start organically growing their community. Request a marketing pack today to grow your community with BFlush!

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What are the benefits of growing my community?

Winning poker tournaments is not the only way to win with BFlush, as growing your community can also result in some lucrative benefits. We have implemented a fair and achievable benefits system that rewards community growth, meaning growing your community can enhance your chances of being successful with BFlush.

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Do I have to pay to become a community leader?

Nope! You can start to grow your community with BFlush for no cost. As soon as you register and your account is approved with the BFlush team, you can begin playing and growing your online poker community.

Registration faq’s

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I have been rejected at registration?

Any customer who fails a verification check at registration will receive a warning message. It is the customers responsibility to contact us by email support@bflush.com or telephone if they want to become a player. Customer should check that name, age and address is accurate and is on the electoral register also need to ensure that the address is in England, Wales or Scotland.

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On registering I am not able to start playing?

This indicates you did not pass KYC. You should complete your personal details in the Account tab . Any customer who fails a verification check at registration will receive a warning message. It is the customers responsibility to contact us by email support@bflush.com or telephone if they want to become a player. Customer should check that name, age and address is accurate and is on the electoral register also need to ensure that the address is in England, Wales or Scotland.

BFlush is an online poker site that puts the community first and has a range of games available, whether you want a relaxed social game with your friends or a more serious national tournament. BFlush makes online poker inclusive!

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I have not received my verification code ?

Please check your junk folder and ensure you make safe emails from Bflush.

BFlush believes that playing poker should be straight forwards, which is why we are open about our rate of rake. Unfortunately, not all online poker companies share our belief that when playing poker the community should come first!

My Account FAQ’s

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My account has been suspended what can I do ?

You may have hit your own set limit or a preset limit we have applied for your safety overnight. Please email support@bflush.com with your player id and your issue. This will be reviewed next working day.

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How do I start or join a community ?

You can set up an account and invite friends immediately. Please register on this link Sign Up Now

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My password does not work ?

The password is case sensitive and requires a capital letter, lowercase letter, a number and a special character. It has to between 8 and 16 characters long. As part of our security if you have not locked in for a while the original password will be invalid and you need to re-enter following these rules. This is for your own safety.

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I want to change my email?

You should change your email in the personal details in the Account tab.

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When do I get the bonus money?

The bonus is paid progressively and is dependant on how much you play. This is done to exclude the possibility of taking advantage of the system. Bonus amounts are calculated every night and automatically placed in your account. Please see our terms for full details. https://www.bflush.co.uk/terms-and-conditions/

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I have not received my withdrawal money?

All withdrawals are paid out within 24 hours back to the card you deposited with. If the card does not accept cash transfer back you will need to supply your bank details to customer services.

Game Play FAQ’s

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Can I play on multiple tables?

You can join any number of tables on a personal computer or laptop but not on a tablet or phone.

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Can I login on different devices?

Our security system only allows you to log onto one device at a time.

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I have just been removed out of a game?

If you logged into your account on another device mid game you will be logged out of any other device and stood up from the game you are in on that device.

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How do I complain if I suspect collusion or cheating?

We do not condone collusion or cheating. Please email support@bflush.com with your suspicions

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What are the rules of the game and where can I find them?

The games rules are included in our blog on this page https://www.bflush.co.uk/blog/

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What if I think the result was wrong ?

We record all hand data. If you have a question then please check your hand history in the members area. If not satisfied please send details of hand time, your hand result, why you think it was incorrect. This to be sent to gamequery@bflush.com

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How do you determine which cards are drawn for the games?

All games outcomes are generated by the hardware based Random Number Generator (RNG). We use a hardware based RNG, opposed to commonly used software solutions. Our RNG is tested by a UK Gambling Commission test house.

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I am getting messages that say I am disconnected?

As this is a full online system your internet connection may be causing this. Our system automatically re connects you. If this continues you may need to leave the table and rejoin.

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I got knocked out of as tournement how do I know where I finished?

All results for completed tournaments are on this page Tournament Results

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How do I understand what I can win in a tournament?

The total winnings are based on the number of players who buy in and the percentage payouts are on this page All details are on this page

General FAQ’s

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What do I do if I know a player is underage?

Please report this to underage@bflush.com and we will investigate.

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Where are you licenced?

The BFlush.co.uk website is owned and operated by Magentoware.com Ltd. registered in Great Britain and has a gambling license from the Gambling Commission of Great Britain.

Personal Concerns FAQ’s

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Who do I contact if I think I have a gambling problem?

Please see this link to our social responsibility page All details are on this page and the terms that apply

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Can I reverse any self exclusion changes?

All details are on this page and the terms that apply

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